The Ionic Support team operates Monday-Friday 9AM to 5PM Central Time. Response times for users without a service-level agreement are on a best effort basis.
The Ionic Support team does not operate on the following holidays:
- New Year's Day (January 1)
- Martin Luther King, Jr Day. (Third Monday in January)
- Memorial Day (Last Monday in May)
- Juneteenth National Independence Day (June 19)
- Independence Day (July 4)
- Labor Day (First Monday in September)
- Thanksgiving Day (Fourth Thursday in November)
- December Holidays (December 24,25, 31)
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